Return/Refund Policy

Thank you for purchasing Rigel Racks, the universal choice for your UTV rack needs.
There are a few important things to keep in mind when attempting to returning a Rigel Racks product.
You have 14 calendar days to return an item from the date you received it.
This is good for manufacturer defects only, not for normal wear or usage.
We request that if you are having an issue or are requesting a refund that you contact us through the website.  You will be responsible for the return freight.

Only items that have been purchased directly from Rigel Racks website can be returned to Rigel Racks.
Rigel Racks products purchased through other retailers and outlets must be returned in accordance with their respective returns and refunds policy.  We simply can not refund money that we did not accept.

If you are returning an item, please ensure that the item you’re returning is repackaged in the manor it was sent to you, with all the accessories and documentation that were included when you received it.

Once we receive your item in “NEW CONDITION”, our professionals will inspect it and process your refund.  The money will be refunded to the original payment method you’ve used during the purchase.  For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.